FAQ: Frequently Asked Questions

Shipping time will vary depending on location and courier. Typical transit time is 3-7 business days.

It is the purchaser/customer responsibility to note on the courier/transport company waybill/BOL any damage before signing the delivery receipt.  Customer shall not refuse delivery of the shipment based on damage. 

Freight and shipping damage should be reported to Trilex Fluid Power within two (2) calendar days of receipt of goods.  In the event of shipping or freight damage, customer shall keep and safeguard all factory packaging, including, but not limited to all external packaging and all internal packaging.  In the event a product was damaged during shipment and proper and timely notification was given to Trilex Fluid Power, Trilex Fluid Power will file a damage claim with the carrier.  Damage or loss of goods that are outside the control of Trilex Fluid Power is not to be considered basis for waiver of the cancellation and refused shipments provision contained herein.

Visa, Mastercard, AMEX, Company Cheque, E-Transfer, EFT Payments, ACH Payments and Wire Payments. All cheques are subject to a clearing period of 5 business days prior to order shipping.

Yes just fill out an RFQ (request for quote) form and select the products you are interested in.

During checkout you can choose from several shipping options:

• Purolator -our standard carrier. Rates for the items in your cart are calculated and shown at checkout.
• Your own shipping account – select your carrier and enter your account number at checkout, and we’ll bill the shipment to you.
• Pickup – collect your order in person at no charge.